Shipping policy

United Kingdom

All items sent to a UK address are despatched within 24 hours Monday to Friday, and posted via the Royal Mail Tracked 24 service. This means that most items should arrive 2-4 working days of purchase, although this is not guaranteed.

Books and booklets are zero-rated for VAT purposes in the UK. This means that there is no VAT charged on the supply of books and booklets for UK customers.

European Union

All items sent to EU addresses are despatched within 24 hours Monday to Friday, and posted via the Royal Mail 'International Tracked' service, or Royal Mail 'Tracked and Signed for' for items over £100. Delivery times will vary.

TAX AND IMPORT DUTIES: Packages sent to the EU may incur import tax. Tax rates vary across EU countries, and customers will be charged the tax due to their government. A customs administrative payment may also be charged. Skylona has no control over any of these payments.

Rest of World

All items sent to addresses outside the UK or EU are despatched within 24 hours Monday to Friday, and posted via the Royal Mail 'International Tracked', Royal Mail 'International Tracked and signed for', or Parcelforce Tracked service, depending on value, size and weight. Larger consignments may be sent via DHL. Delivery times will vary.

TAX AND IMPORT DUTIES: Packages sent to addresses outside the UK may incur import tax. Tax rates vary from country to country, and customers will be charged the tax due to their government. A customs levy or administrative payment may also be charged. Skylona has no control over any of these payments.