Refund policy

Skylona sells used, pre-owned items and therefore every item is imperfect and typically will show signs of wear. We take great care to accurately describe and photograph items, highlighting specific areas of damage or wear.

If you are unsure about the condition of a specific item, please contact us before making your purchase.

In rare instances where packages are damaged in transit, we offer a 14-day money-back guarantee, where the full purchase price including original postage charges (if any) will be refunded when the item is returned to us safely.

Customers are responsible for the cost of posting the item back to Skylona in the original packaging, or equivalent protective packaging. If you would like to return an item, please email us at hello @skylona.com. We request that customers use a ‘tracked’ delivery service for returns, and notify us of the tracking reference.