Delivery and returns

UK

All items sent to a UK address are despatched within 24 hours Monday to Friday, and posted via the Royal Mail Tracked 24 service. This means that most items should arrive 2-4 working days of purchase, although this is not guaranteed.

Books and booklets are zero-rated for VAT purposes in the UK. This means that there is no VAT charged on the supply of books and booklets for UK customers.

 

European Union

All items sent to EU addresses are despatched within 24 hours Monday to Friday, and posted via the Royal Mail 'International Tracked' service, or Royal Mail 'Tracked and Signed for' for items over £100. Delivery times will vary.

TAX AND IMPORT DUTIES: Packages sent to the EU may incur import tax. Tax rates vary across EU countries, and customers will be charged the tax due to their government. A customs administrative payment may also be charged. Skylona has no control over any of these payments.

 

Rest of World

All items sent to addresses outside the UK or EU are despatched within 24 hours Monday to Friday, and posted via the Royal Mail 'International Tracked', Royal Mail 'International Tracked and signed for', or Parcelforce Tracked service, depending on value, size and weight. Larger consignments may be sent via DHL. Delivery times will vary.

TAX AND IMPORT DUTIES: Packages sent to addresses outside the UK may incur import tax. Tax rates vary from country to country, and customers will be charged the tax due to their government. A customs levy or administrative payment may also be charged. Skylona has no control over any of these payments.

 

Protective packaging

Every item is wrapped in acid-free tissue and, for booklets and ephemera, a conservation-grade polyester archival pocket. Items are then double- or triple-packaged in rigid, fully-recyclable cardboard book wraps.

 

Returns

Skylona sells vintage, pre-owned items and therefore every item is imperfect and typically will show signs of wear. We take great care to accurately describe and photograph items, highlighting specific areas of damage or wear.

If you are unsure about the condition of a specific item, please contact us before making your purchase.

In rare instances where packages are damaged in transit, we offer a 14-day money-back guarantee, where the full purchase price including original postage charges (if any) will be refunded when the item is returned to us safely.

Customers are responsible for the cost of posting the item back to Skylona in the original packaging, or equivalent protective packaging. If you would like to return an item, please email us at hello @skylona.com. We request that customers use a ‘tracked’ delivery service for returns, and notify us of the tracking reference.